You can exchange the order within 7 days of the deliver by writing email us at support@valokart.com. For more information, please visit our Return & Refund Policy.

You can exchange the order within 7 days of the deliver by writing email us at support@valokart.com. For more information, please visit our Return & Refund Policy.

Once you placed the order, we sent the order confirmation email into your registered email id & sent the confirmation message into your registered mobile number. 

We sent the order confirmation email and whatsApp message into your registered mobile number and email. You can cancel your order by reply back any of the medium. Note: Once order is shipped, then you cannot cancel the order, however you can refuse to accept it.

Once order is shipped we sent the shipment AWB number & details into your registered mobile number. You can track the order by visiting our website and provide the AWB number.

Shipment usually delivered within 4-5 days once dispatched. If there is a delay in your shipment you can mail us at support@valokart.com, we will happy to assist you.

You can mail us at support@valokart.com. 

No, You cannot cancel the order after order has been shipped, but you can refuse to accept the order once it will be out for delivery.

You can create a return request by email us at support@valokart.com or visiti our contact page https:www.valokart.com/contact. Note: Before placing a return request, make sure you have read our Refund & Return policy.

You request can be declined if you are not eligibal for return or refund. For more information please check our Refund & Return policy.

After approval of return request, product will be picked up within 48 hours.

If you are eligible for refund, refund amount will be released to your provided payment method within 72 hours of return delivery. For more information please check our Refund & Return Policy.

If you are eligible for replacement, replacement will be shipped 72 hours of return delivery. For more information please check our Refund & Return Policy.